Penny Brite Household Services
CALL US | 716-276-0946
Call us today to schedule
your cleaning service.
FAQs
FAQs
Q. Do I need to leave any cleaning supplies for the Penny Brite team?
A. All cleaning materials are brought in by our maid service team. We use our own vacuums, buckets, and cleaning supplies to clean your home. Specialty cleaning products like wax or polish must be supplied by you, if you have a special project for us to do.

Q. What should I do with pets when the Penny Brite team comes?
A. Even though your pet may be very friendly, sometimes animals react negatively to strangers. Therefore, it is always preferable that your animals be kept out of the way (in the garage or basement), so we can proceed with our work efficiently and easily. Please note also that our teams are not allowed to clean up after animals (litter boxes, pet accidents, etc.)

Q. Suppose I have a change in schedule, will I get “my team” if I change times?
A. If this happens, please give us a call and we’ll do our best to re-schedule. We always try to send the same team, but each team has daily customers in different parts of the Buffalo area so we might not be able to schedule your regular team. Please keep in mind that we do need two full working days' notice. This will help us with our scheduling. Your cooperation will be greatly appreciated.

Q. Is there anything Penny Brite won't do?
A. Yes, there are a few things we have chosen not to do, which include:
  •  Move Heavy Furniture (Furniture That Two People Cannot Move) 
  •  Stand on Anything Taller Than a Sturdy Stepstool or Chair
  •  Clean Any Outside Area
  •  Clean Out Fireplaces
  •  Take Things Apart 
  • Clean Under Stove Burners or Drip Pans
  • Vacuum Damp Rugs 
  • Do Laundry 
  • Use Strong, Toxic Cleaning Products without Proper Ventilation
Q. I've never had a home-cleaning service before; what's expected of me?
A. First, it's important to agree upon the handling of the key to your home. We have a safe key handling system to ensure your protection.

You can issue us a key so that our team may enter your home on the cleaning day. The key is kept coded and locked at our office. We are bonded and insured for this purpose. Other arrangements can also be made but the arrangements must be made beforehand.

Secondly, please keep your home warm enough (or cool enough, depending on the season) for our team to work comfortably. During the winter months, be sure to keep the driveway and walkways clear so that we can bring in our materials easily.

We want to give you the most cleaning for your money, so it is very helpful if you can remove dishes from the sink and pick up throughout your home. The team can then proceed quickly to give your home our characteristic sparkle.

Q. What happens if I miss the Penny Brite team and they can’t get into my home?
A. The best way to avoid this would be to pre-arrange a key for our team. However, if our team arrives at your home and there is no one there to let them in a “non-entry charge” will be rendered. This fee is $20.00 ($5.00 for each team member). If you arrive home and find a non-entry charge but would still like service, please call us immediately. If possible, we will attempt to route a team to your home. The non-entry charge will be voided, but there will be a “double-back charge” of $2.00 for each team member to return to your home.

Q. How do I pay Penny Brite?
A. Payment is expected the same day service is rendered. You may leave a check or cash on the kitchen counter. The team leader will leave you a receipt for your records.

Share by: